Terms of Service
Clear terms for using Ziqiange, placing orders, and shopping with confidence.
Welcome to Ziqiange. These Terms of Service explain the rules and conditions for using our website, browsing our products, placing orders, and using our services.
By visiting ziqiange.com or purchasing from us, you agree to the terms below. Please read them carefully before using our website or placing an order.
1. Overview
This website is operated by Ziqiange.
Throughout the site, the terms “we,” “us,” and “our” refer to Ziqiange. The terms “you” and “your” refer to visitors, customers, and users of our website.
Ziqiange is headquartered in Portland, Oregon, United States, and we work with fulfillment partners and warehouses of different sizes across the United States to help process and ship eligible orders.
2. Use of Our Website
By using this website, you agree to use it only for lawful purposes.
You agree not to:
- Use the website for fraudulent or illegal activity
- Interfere with website security or normal operation
- Attempt to access data or accounts that do not belong to you
- Copy, reproduce, or misuse website content without permission
- Submit false, misleading, or harmful information
- Upload viruses, malware, or harmful code
We reserve the right to refuse service, cancel orders, or restrict access if we believe a user is violating these terms or creating risk for our customers, business, or website.
3. Product Information
We work to provide clear and accurate product information, including descriptions, photos, pricing, and availability.
However, product colors, size perception, packaging, and small details may vary slightly due to screen settings, photography, supplier updates, or production differences.
We do our best to keep product information current, but we cannot guarantee that every product description, image, price, or availability detail will always be error-free.
4. Pricing and Availability
Product prices and availability may change without notice.
We reserve the right to update, change, or discontinue products at any time. If an item becomes unavailable after your order is placed, we may contact you with available options, such as waiting for restock, replacing the item, or receiving a refund for the unavailable item.
If a pricing or product error is discovered, we reserve the right to correct the error and, when necessary, cancel or adjust the affected order.
5. Orders and Order Confirmation
After you place an order, you may receive an order confirmation email.
An order confirmation means we have received your order request. It does not mean the order has been fully processed or shipped.
Once your payment is successfully completed, we begin preparing your order as soon as possible.
Most orders are processed within 3-5 business days, excluding weekends and public holidays.
6. Payment
We currently accept secure online payment methods, including:
- PayPal
- Credit Cards
- Debit Cards
Payment options may vary depending on your location, device, currency, and payment provider availability.
Your payment is processed through secure third-party payment providers. Ziqiange does not store your full credit card number or sensitive payment account login details.
Please make sure your billing information, shipping address, phone number, and email address are accurate before submitting your order.
7. Shipping and Delivery
Ziqiange mainly serves customers in the United States, while also supporting shipping to many international destinations.
We currently offer:
- Standard Shipping: $5.99
- VIP Shipping: $12.99
- Free Shipping: Orders over $49
Estimated delivery time after shipment:
- Standard Shipping: 8-15 business days
- VIP Shipping: 5-10 business days
Total estimated delivery time includes both processing time and shipping time.
Total estimated delivery time = processing time + shipping time
Delivery estimates may vary due to location, carrier updates, customs processing, weather conditions, holidays, or other factors outside our control.
If we become aware of a significant shipping issue or delay affecting your order, we will do our best to provide updates and help with the next step.
8. Tracking Information
Once your order has shipped, we may send a shipping confirmation email with tracking information when available.
Please allow 24-72 hours for tracking details to update after a tracking number is created. Carrier scans may not appear immediately.
You can track your package using the tracking link in your email or by visiting:
9. Returns and Exchanges
Your order is supported for 30 days after delivery.
If there is any issue with your order, such as a damaged item, defective item, wrong item, missing item, or another order-related problem, please contact us within 30 days of receiving your package.
Eligible order issues may qualify for a free return or exchange under our Return & Exchange policy.
Please contact us before sending anything back. Returns sent without prior approval may not be accepted.
10. Refunds
If a refund is approved, it will be processed back to your original payment method.
Refund processing usually takes 5-10 business days after approval, depending on your bank or payment provider.
Some payment providers may require additional time before the refund appears in your account.
11. Customer Information
You agree to provide current, complete, and accurate information when placing an order.
This includes your:
- Name
- Email address
- Phone number
- Shipping address
- Billing information
We are not responsible for delivery issues caused by incorrect or incomplete information provided at checkout.
If you notice an error in your order information, please contact us as soon as possible at contact@mail.ziqiange.com.
12. Third-Party Services and Links
Our website may include third-party services, payment providers, shipping carriers, analytics tools, or links to third-party websites.
We are not responsible for the content, policies, security, or practices of third-party websites or services.
Please review third-party policies before using their services or providing personal information.
13. Privacy
Your submission of personal information through our store is governed by our Privacy Policy.
We use customer information to help process orders, arrange shipping, provide customer support, improve our services, and meet legal or business obligations.
For more details, please review our Privacy Policy page.
14. Prohibited Uses
You may not use our website or services to:
- Break any applicable law or regulation
- Violate our intellectual property rights or the rights of others
- Submit false or misleading information
- Upload harmful code, malware, or viruses
- Attempt to collect personal information from other users
- Interfere with website security or functionality
- Use our website for fraud, abuse, or unauthorized activity
We reserve the right to suspend or terminate access for any prohibited use.
15. Limitation of Liability
We work hard to provide a reliable website, clear product information, secure checkout, and helpful customer support.
However, we cannot guarantee that the website will always be uninterrupted, error-free, or available at all times.
To the fullest extent permitted by applicable law, Ziqiange will not be liable for indirect, incidental, special, or consequential damages arising from your use of the website, products, or services.
This section does not limit any rights you may have under applicable consumer protection laws.
16. Order Issues and Support
If you experience an order issue, please contact us so we can help review it.
For the fastest support, include your order number, the email used to place the order, and a clear description of the issue.
Contact us at:
17. Changes to These Terms
We may update these Terms of Service from time to time to reflect changes in our store, services, policies, or legal requirements.
The latest version will be posted on this page. Your continued use of our website after updates are posted means you accept the revised terms.
18. Contact Information
Questions about these Terms of Service should be sent to:
Please include enough detail so we can review and respond to your request properly.