Contact Us
We’re here to help with your order, shipping, returns, exchanges, and product questions.
At Ziqiange, customer support is part of the shopping experience. If you have a question before ordering, need help with an existing order, or experience any issue after delivery, please contact us and our support team will review your request carefully.
Customer Support Email
For all customer support requests, please contact us at:
We recommend contacting us by email so we can clearly review your order details, shipping status, photos, and any information related to your request.
Response Time
We do our best to respond as soon as possible.
Most support requests are reviewed within 24 hours on business days.
Response times may be slightly longer during weekends, holidays, high-volume periods, or when additional order review is needed.
Before You Contact Us
If your message is about an existing order, please include:
- Your order number
- The email address used to place the order
- Your full name
- A clear description of the issue
- Photos or videos, if the item is damaged, defective, incorrect, or incomplete
Providing this information helps us review your request faster and give you a clearer answer.
Order Support
You can contact us for help with:
- Order confirmation
- Shipping and tracking
- Delivery questions
- Address issues
- Damaged or defective items
- Wrong or missing items
- Returns and exchanges
- Refund questions
- Product questions before purchase
If your order has already shipped, we will review the available tracking information and help you with the next step.
30-Day Order Support
Your order is supported for 30 days after delivery.
If there is any issue with your order, please contact us within 30 days of receiving your package. Eligible order issues may qualify for a free return or exchange under our Return & Exchange policy.
Returns and Exchanges
Please contact us before sending anything back.
If your return or exchange is approved, our support team will provide the correct return instructions. Please do not send your order back to the address on the package, as it may not be the correct return address.
Payment Questions
If you have a payment-related question, please contact us with your order number and a clear description of the issue.
For your security, please do not send your full card number, payment password, PayPal login information, or other sensitive payment details by email.
Where We’re Based
Ziqiange is headquartered in Portland, Oregon, United States.
We mainly serve customers in the United States, while also supporting shipping to many international destinations. We work with fulfillment partners and warehouses of different sizes across the United States to help process eligible orders based on order details, product availability, and delivery destination.
Need Help?
Email us anytime at:
Please include your order number if your question is about an existing order. This helps us support you faster and more accurately.