Return & Exchange
Shop with confidence. Your order is supported for 30 days after delivery.
At Ziqiange, we want every customer to feel safe when placing an order. If there is any issue with your item, delivery, or order details, please contact us within 30 days of receiving your package. Our support team will review your request and help with a suitable solution, including a free return or exchange when eligible.
30-Day Return & Exchange Support
Please contact us within 30 days of delivery if:
- You received a damaged item
- You received a defective item
- You received the wrong item
- An item is missing from your order
- Your item does not match the order details
- You have another order-related issue and need support
Please contact us before sending anything back. Returns sent without prior approval may not be accepted.
How to Start a Return or Exchange
To request help, email us at:
Please include:
- Your order number
- The email address used to place the order
- A short description of the issue
- Clear photos or videos of the item and packaging, if the item is damaged, defective, incorrect, or incomplete
Once we receive your request, we will review it and reply with the next steps as soon as possible.
Free Returns & Exchanges for Eligible Order Issues
If your request is approved because of a damaged item, defective item, wrong item, missing item, or confirmed order issue, we will help arrange a free return or exchange.
Our goal is to make the process simple, fair, and worry-free.
Item Condition
When a return is required, please keep the item in its original condition whenever possible.
Please keep the product, packaging, accessories, manuals, and any included parts until your request is fully resolved. This helps us review the issue faster and provide the correct solution.
Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 30 days of delivery.
To help us resolve the issue quickly, please send clear photos or videos showing:
- The damaged or defective item
- The shipping package
- The product label or visible order information, if available
After review, we may offer a replacement, exchange, refund, or another suitable solution depending on the situation.
Wrong or Missing Items
If you received the wrong item or part of your order is missing, please contact us within 30 days of delivery.
We will review your order details and help correct the issue as quickly as possible.
Refunds
If a refund is approved, it will be processed back to your original payment method.
Refund processing usually takes 5-10 business days after approval, depending on your payment provider or bank. Some banks may require additional time before the refund appears in your account.
Exchanges
If an exchange is approved, we will help arrange a replacement item.
Exchange delivery time may vary depending on product availability, your location, and shipping carrier updates.
Order Cancellation or Changes
If you need to cancel or change an order, please contact us as soon as possible after placing the order.
We will do our best to help before your order begins processing or ships. Once an order has already been processed or dispatched, we may not be able to cancel or change it.
Return Address
Please do not send your order back to the address on the package.
If your return is approved, our support team will provide the correct return instructions. Returned packages sent to the wrong address may not be received or processed.
Need Help?
If you have any questions about your order, return, exchange, or refund, please contact us:
Please include your order number so we can help you faster.