Privacy Policy
Your privacy matters to us. This policy explains what information we collect, how we use it, and how we protect it.
Ziqiange is committed to protecting your personal information and keeping your shopping experience clear, secure, and trustworthy. This Privacy Policy explains how we collect, use, share, and protect information when you visit ziqiange.com, place an order, contact us, or interact with our services.
Information We Collect
We may collect personal information that you provide directly to us, including:
- Name
- Email address
- Phone number
- Shipping address
- Billing address
- Order details
- Customer support messages
- Payment-related information needed to process your order
Your payment is processed through secure third-party payment providers. Ziqiange does not store your full credit card number or sensitive payment account login details.
Information Collected Automatically
When you visit our website, certain information may be collected automatically, such as:
- Device information
- Browser type
- IP address
- Pages viewed
- Products viewed
- Cart activity
- Checkout activity
- Referral source
- General location information based on your device or IP address
This information helps us improve the website, protect against fraud, understand customer behavior, and provide a better shopping experience.
How We Use Your Information
We may use your information to:
- Process and fulfill your order
- Confirm your payment
- Arrange shipping and delivery
- Send order confirmation and shipping updates
- Provide customer support
- Handle returns, exchanges, refunds, and order issues
- Improve our website, products, and services
- Prevent fraud, abuse, or unauthorized activity
- Send marketing emails only when permitted
- Comply with legal, tax, security, or business obligations
We use your information only for legitimate business purposes related to operating and improving our store.
Order Fulfillment and Shipping
Ziqiange is headquartered in Portland, Oregon, United States.
We work with fulfillment partners and warehouses of different sizes across the United States. Based on your order details, product availability, and delivery destination, relevant order and shipping information may be shared with fulfillment and shipping partners so your order can be processed and delivered.
Cookies and Tracking Technologies
We use cookies and similar technologies to help our website work properly and improve your shopping experience.
Cookies may help us:
- Keep items in your cart
- Remember your preferences
- Improve checkout performance
- Understand website traffic
- Measure marketing performance
- Improve product recommendations and website content
You can control or disable cookies through your browser settings. Please note that some website features, including cart and checkout functions, may not work properly if cookies are disabled.
How We Share Information
We may share limited information with trusted service providers when necessary to operate our business, including:
- Payment processors
- Shipping carriers
- Fulfillment partners
- Website and ecommerce platform providers
- Email and customer support tools
- Analytics and advertising partners
- Fraud prevention and security providers
These partners are only given the information needed to provide their services.
We may also share information when required by law, to protect our rights, to prevent fraud, or to respond to legal requests.
Payment Security
Your payment security is important to us.
Payment information is handled by secure payment providers. Please do not send your full card number, password, or payment account login information to us by email.
If you have a payment-related question, contact us with your order number, not your sensitive payment details.
Marketing Communications
If you sign up for emails or promotions, we may send you product updates, offers, or store news.
You can unsubscribe from marketing emails at any time by using the unsubscribe link in the email or by contacting us at contact@mail.ziqiange.com.
Even if you unsubscribe from marketing emails, we may still send important order-related messages, such as order confirmations, shipping updates, or customer service replies.
Data Security
We use reasonable technical, administrative, and organizational measures to help protect your personal information.
However, no website, payment system, or internet transmission is 100% secure. We recommend using a secure password, keeping your account information private, and contacting us immediately if you believe your order or personal information may be at risk.
Data Retention
We keep personal information only for as long as needed to:
- Process orders
- Provide customer support
- Handle returns, exchanges, or refunds
- Meet legal, tax, accounting, or security requirements
- Improve our business operations
When information is no longer needed, we may delete, anonymize, or securely retain it as required by applicable law or business needs.
Your Privacy Choices and Rights
Depending on your location and applicable privacy laws, you may have the right to:
- Request access to your personal information
- Ask us to correct inaccurate information
- Request deletion of certain personal information
- Opt out of marketing emails
- Limit certain types of data processing where applicable
To make a privacy-related request, please contact us at contact@mail.ziqiange.com.
We may need to verify your identity before processing certain requests.
Children’s Privacy
Our website and products are intended for general audiences and are not directed to children under 16.
We do not knowingly collect personal information from children under 16. If you believe a child has provided personal information to us, please contact us and we will review the request.
Third-Party Websites and Services
Our website may contain links to third-party websites or use third-party services.
We are not responsible for the privacy practices, content, or security of third-party websites. We recommend reviewing their privacy policies before providing personal information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, services, technology, or legal requirements.
The updated version will be posted on this page. Your continued use of our website after changes are posted means you accept the updated policy.
Contact Us
If you have questions about this Privacy Policy or how your information is handled, please contact us:
Please include enough detail so we can review and respond to your request properly.