FAQs
Clear answers about payment, shipping, tracking, returns, and order support.
At Ziqiange, we want every customer to shop with confidence. Below you’ll find answers to the most common questions about placing an order, payment security, shipping, delivery time, tracking, and after-sales support.
Payment
1. What payment methods do you accept?
We currently accept secure online payment methods, including:
- PayPal
- Credit Cards
- Debit Cards
Available payment options may be shown at checkout based on your location, device, and payment provider availability.
2. Is my payment secure?
Yes. Your payment is processed through secure payment providers. Ziqiange does not store your full credit card details.
Please make sure your billing information, shipping address, and contact email are entered correctly before completing your order.
3. Will I have to pay taxes or customs fees?
Taxes, customs duties, or import fees may vary depending on your country, state, or local rules.
If any taxes, customs duties, or import fees are charged by local authorities, they are the customer’s responsibility. We recommend checking your local customs rules if you are unsure.
Orders
4. Can I cancel or change my order?
If you need to cancel or change your order, please contact us as soon as possible after placing it.
We will do our best to help before the order begins processing or ships. Once an order has already been processed or dispatched, we may not be able to cancel or change it.
Please contact us at contact@mail.ziqiange.com and include your order number.
5. How do I know my order was placed successfully?
After your order is placed, you may receive an order confirmation email.
Please check that your email address is correct at checkout. If you do not see the confirmation email, please check your spam or promotions folder.
6. Why did I not receive an order confirmation email?
This may happen if the email address was entered incorrectly, the email was filtered into spam, or there was a short delay in email delivery.
If you are unsure whether your order went through, contact us at contact@mail.ziqiange.com with your name, email address, and any payment or order details you have.
Shipping
7. Where is Ziqiange located?
Ziqiange is headquartered in Portland, Oregon, United States.
We also work with warehouses of different sizes across the United States. Based on your order details, product availability, and delivery destination, we arrange shipment from a suitable fulfillment location when available.
8. Do you ship internationally?
Yes. Ziqiange mainly serves customers in the United States, but we also support shipping to many international destinations.
Shipping availability, delivery time, and tracking updates may vary depending on your country or region. If your location has shipping restrictions or requires additional delivery information, our support team may contact you after the order is placed.
For the smoothest delivery experience, please make sure your shipping address, email address, and phone number are entered correctly at checkout.
9. How much does shipping cost?
We currently offer:
- Standard Shipping: $5.99
- VIP Shipping: $12.99
- Free Shipping: Orders over $49
Free shipping is automatically available when your order subtotal is over $49 before taxes, discounts, or additional fees.
10. How long does order processing take?
Once your payment is successfully completed, we begin processing your order as soon as possible.
Most orders are processed within 3-5 business days.
Business days are Monday through Friday, excluding weekends and public holidays.
11. How long will it take for my order to arrive?
Estimated delivery time depends on the shipping option selected:
- Standard Shipping: 8-15 business days after shipment
- VIP Shipping: 5-10 business days after shipment
Please note:
Total estimated delivery time = processing time + shipping time
Delivery estimates may vary due to carrier updates, destination, weather conditions, customs processing, holidays, or other factors outside our control.
12. What is VIP Shipping?
VIP Shipping is a faster shipping option for customers who want quicker delivery after shipment.
- VIP Shipping cost: $12.99
- Estimated VIP delivery time: 5-10 business days after shipment
All VIP orders still require normal order processing time before shipment.
13. How can I track my order?
Once your order ships, we will send you a shipping confirmation email with tracking information when available.
You can track your package using the tracking link in your email or by visiting:
Please allow 24-72 hours for tracking details to update after the tracking number is created.
14. Why hasn’t my tracking updated?
Tracking may not update immediately after shipment. This is normal during carrier handoff, international transit, peak shipping periods, or customs processing.
If your tracking has not updated for several days, please contact us and we will help check your order status.
15. What if my package does not arrive?
If your package is delayed, appears lost, or is marked as delivered but you have not received it, please contact us.
Our support team will review your order and tracking details, then help you with the next step.
Please email contact@mail.ziqiange.com and include your order number.
Returns & Exchanges
16. What is your return and exchange policy?
Your order is supported for 30 days after delivery.
If there is any issue with your order, such as a damaged item, defective item, wrong item, missing item, or another order-related problem, please contact us within 30 days of receiving your package.
Eligible order issues may qualify for a free return or exchange under our Return & Exchange policy.
17. How do I request a return or exchange?
Please contact us first before sending anything back.
Email us at contact@mail.ziqiange.com and include:
- Your order number
- The email address used to place the order
- A short description of the issue
- Clear photos or videos if the item is damaged, defective, incorrect, or incomplete
Our support team will review your request and reply with the next steps.
18. Can I send my return to the address on the package?
No. Please do not send your order back to the address on the package.
If your return is approved, our support team will provide the correct return instructions. Packages sent to the wrong address may not be received or processed.
Products & Store
19. What kind of products does Ziqiange offer?
Ziqiange offers carefully selected everyday finds, DIY and craft items, gift ideas, accessories, and useful lifestyle products.
We focus on items that are practical, creative, giftable, or enjoyable for everyday use.
20. Why should I order from Ziqiange?
We want customers to shop with confidence by offering:
- Headquarters in Portland, Oregon
- U.S. fulfillment support across multiple warehouse locations
- Free Shipping Over $49
- Secure Checkout
- Easy 30-Day Returns
- Standard and VIP shipping options
- Order tracking when available
- Customer support for order issues
Contact Us
21. How can I contact customer support?
You can contact us anytime at:
Please include your order number if your question is about an existing order. This helps us check your order faster.
22. When will I receive a reply?
We do our best to respond as soon as possible.
Response times may vary during weekends, holidays, or high-volume periods, but we always work to help customers as quickly and clearly as we can.